UK Terms of Sale

IMPORTANT NOTICE:

UK 14 day cool off period:

For goods purchased at a distance, the 14-day cooling period starts from the date you take ownership of the goods. You can cancel the goods at any time from the moment you place your order and up to 14 days from the date they arrived

Returns are subject to a 20% processing/restocking fee after the 14 day cooling off period. The 20% fee is applied to the original purchase price. The fee will be applied against to your refund payment.

This document contains important information about your rights and obligations as a UK customer, as well as conditions, limitations, and exclusions that might apply to you. If you are purchasing outside of the UK, please refer to the correct policy. Please read it carefully.

These terms and conditions (these “Terms of Sale”) apply to the purchase and sale of products and services through https://powerblock.com (the “Site”). These Terms are subject to change by PowerBlock, Inc. (“PowerBlock”, “we”, “us” or “our”) without prior written notice at any time. The latest version of these Terms of Sale will be posted on this Site, and you should review these Terms before purchasing any product or services that are available through this Site. Your continued use of the Site following our sending or posting of revised Terms of Sale means that you accept and agree to the changes.

These Terms of Sale are an integral part of the Website Terms of Use that apply to the use of our Site. You should also carefully review our Privacy Policy before placing an order for products or services through this Site.

Order Acceptance, Returns, Refunds, and Cancellation

You agree that your order is an offer to buy, under these Terms of Sale, all the services listed in your order. All orders must be accepted by us or we will not be obligated to sell services to you. We may choose not to accept any orders in our discretion. After having received your order, we will send you a confirmation email with details of the items you have ordered. Acceptance of your order and the formation of the contract of sale between you and PowerBlock will not take place unless and until you click the “Pay Now” button.

We created PowerBlock to help you craft your own story, one rep, set, and workout at a time, and we want you to love using our products. If, for any reason, you don’t love using our products, let us know.

Merchandise Returns

IMPORTANT: Returns are subject to a 20% processing/restocking fee after the 14 day cool off period. The 20% fee is applied to the original purchase price. The fee will be applied to your refund payment.

PowerBlock, Inc accepts returns of merchandise only under the following conditions:

You must contact PowerBlock at +1 (800)-997-3999 or questions@powerblock.com with the subject reading “RMA Request” to return a product within the 14 day cool off period.
You must receive an RMA (return merchandise authorization) from PowerBlock before shipping the merchandise back to PowerBlock. The RMA will be e-mailed to your e-mail linked to the order.
Products returned without an RMA number will not be refunded or credited and will be discarded.
After the RMA has been assigned, the merchandise must be shipped within 7 business days from date the RMA is delivered to the customer.
Products must be returned undamaged in suitable packaging (preferably original cartons). If after inspection, we deem any merchandise damaged, PowerBlock reserves the right to discard the product and not refund the entirety of the order to the customer.
Must be in original condition with all materials included.
Customer is responsible for all return shipment costs to PowerBlock, Inc after the cooling off period.

Unauthorized Returns

An unauthorized return is defined as any merchandise returned to our facilities without a valid and current RMA number issued by PowerBlock. Failure to properly mark packages with a valid RMA number, or allowing an RMA number to expire, will cause PowerBlock to consider a return unauthorized. Any merchandise returned without an RMA number will not be subject to a refund or credit and PowerBlock will discard the product. The customer assumes all shipping and handling charges for any unauthorized return.

Order Cancellation/Fee’s

IMPORTANT: Order cancellations are subject to a 20% processing/restocking fee. The 20% fee is applied to the original purchase price after the cooling off period. The fee will be deducted from your refund payment.

Your order is processed as soon as you click the “Pay Now” button. Orders will ship within 2-4 business days. To cancel your order, call us directly at +1 (800) 997-3999 or email questions@powerblock.com with the subject reading “Cancel Request”.

Prices and Payment Terms

All prices posted on this Site are subject to change without notice. The price charged for our products will be the price in effect at the time the order is placed and will be set out in your confirmation email. Price increases will only apply to orders placed after such changes. Posted prices include VAT. The amount of VAT paid will be itemized in your shopping cart, in your confirmation email, and available as a downloadable invoice.

Terms of payment are within our discretion, and payment must be received by us before our acceptance of an order. We accept VISA, MasterCard, Discover, American Express, and PayPal for all purchases. You represent that (i) the credit card information you supply to us is true, correct, and complete, (ii) you are duly authorized to use such credit card for the purchase, (iii) charges incurred by you will be honored by your credit card company, and (iv) you will pay charges incurred by you at the posted prices, including all applicable taxes, if any.

Warranty Policy

PowerBlock, Inc provides limited warranty coverage for new product and certified manufacturer refurbished product sold through PowerBlock and PowerBlock Authorized Dealers.

PowerBlock warranty coverage is non-transferable and apply ONLY to the original purchaser of the product whom purchased from PowerBlock or a PowerBlock Authorized Dealer. Any purchase from a 3rd Party Seller (seller on Craigslist, eBay, etc.) or Non-Authorized Dealer/Seller is strictly void of warranty coverage. Please contact PowerBlock Customer Service if you have questions regarding an Authorized Dealer. Please see the full warranty policy for all warranty details.

Shipping of Merchandise

PowerBlock generally will ship out an order processed through the site within 2-4 business days. We will communicate any back-orders or exceptions to this general time frame to you by e-mail or telephone. We ship our products through various delivery services—Pallex, DPD and common carrier freight lines—depending on size of order and location.

Upon receipt of your order, please inspect the packaging and products carefully. Any considerable damage to the box or products should be noted. If you find any damage to the products or any that ordered products are missing, please contact us immediately at +1 (800) 997-3999 or email questions@powerblock.com. We will help resolve the situation.

Privacy

We respect your privacy and are committed to protecting it. Our Privacy Policy governs the processing of all the personal data we collect from you in connection with your purchase of products or services through the Site.

Waiver and Severability

Nothing we do can be deemed a waiver by PowerBlock of the terms and conditions of these Terms of Sale. In addition, no failure by us to enforce any right or provision of these Terms of Sale does not constitute a waiver of future enforcement of that right or provision.

If a court finds any provision of these Terms of Sale to be invalid, illegal, or unenforceable for any reason, such provision shall be deemed to be eliminated or limited to the minimum extent such that the remaining provisions of the Terms of Sale will continue in full force and effect.

No Third Party Beneficiaries

These Terms of Sale do not and are not intended to confer any rights or remedies upon any person other than you.

Contact Information

To ask questions or comment about these Terms of Sale, contact us at: questions@powerblock.com