Refund policy

Merchandise Returns

IMPORTANT: Returns are subject to a 20% processing/restocking fee after the 14 day cool off period. The 20% fee is applied to the original purchase price. The fee will be applied to your refund payment.

PowerBlock, Inc accepts returns of merchandise only under the following conditions:

  • Please either contact PowerBlock at +1 (800) 997-3999 (Office Hours: 14:30-23:00 GMT (Mon-Fri)) or [email protected] with the subject reading “RMA Request”, or fill out this form to let us know if you wish to return a product within the 14 day cool off period. 

  • You must receive an RMA (return merchandise authorization) from PowerBlock before shipping the merchandise back to PowerBlock. The RMA will be e-mailed to your e-mail linked to the order.

  • Products returned without an RMA number will not be refunded or credited and will be discarded.

  • After the RMA has been assigned, the merchandise must be shipped within 14 business days from date the RMA is delivered to the customer.

  • Products must be returned undamaged in suitable packaging (preferably original cartons). If after inspection, we deem any merchandise damaged, PowerBlock reserves the right to discard the product and not refund the entirety of the order to the customer.

  • Must be in original condition with all materials included.

  • Customer is responsible for all return shipment costs to PowerBlock, Inc after the cooling off period.