PowerBlock generally will ship out an order processed through PowerBlock.com within 5 business days. Any backorder’s or exceptions will be communicated via e-mail or telephone. We ship our products through various agencies depending on size of order and location. PowerBlock utilizes the following shipping agents: UPS, FedEx, and common carrier freight lines.
Upon receipt of your order, please inspect the packaging carefully. Any considerable damage to the box or merchandise should be noted. If you find any damage or missing items to the merchandise, please contact us immediately at (800) 997-3999 and we will help resolve the situation.
Return / Refund Policies
This policy applies to products purchased direct from PowerBlock, Inc through www.powerblock.com. If you purchased a PowerBlock, Inc. fitness product from a retail store, please refer to the store return policy.
PowerBlock, Inc accepts returns of merchandise only under the following conditions.
· You must receive a RMA number from PowerBlock before shipping the product to us.
· The merchandise must be returned within the 30-day period.
· Products returned without a RMA number will not be refunded or credited and will be discarded.
· Your return shipment must be postmarked no later than two (2) weeks after we have provided your RMA number.
· Products must be returned undamaged in suitable packaging (preferably original cartons).
· Must be in original condition with all materials included.
· Refunds do not include shipping and handling or assembly fees.
An unauthorized return is defined as any merchandise returned to our facilities without a valid and current RMA number issued by PowerBlock. Failure to properly mark packages with a valid RMA number, or allowing an RMA number to expire, will cause PowerBlock to consider a return unauthorized. Any merchandise returned without a RMA number will not be subject to a refund or credit and PowerBlock will discard the product. The customer assumes all shipping and handling charges for any unauthorized return.
Order Cancellation Policy
Your order processing begins as soon as you click the “Pay Securely Now” button. After submission, it may be possible to cancel your order by calling us directly. Once inventory has been allocated to your order, it cannot be canceled. IMPORTANT: Any attempts to cancel your order after it moves into the shipping process does not guarantee the order will not be shipped.
If you change your mind about the order or we are unable to stop your order, you can return any unwanted items in accordance with our return policy.
Returns – Affirm
This section is to explain the return policy for any order that is ordered and financed by using Affirm Financing Options at checkout. Please visit the following link to view Affirm’s return details. https://www.affirm.com/help/returns-and-refunds/get-a-refund
Last updated: August 6, 2019
- What information we collect;
- With whom it is shared;
- How it can be corrected;
- How it is secured;
- How policy changes will be communicated; and
- How to address concerns over misuse of personal data.
Information Collection, Use, and Sharing
We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or this information to anyone.
We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g., to ship an order. The data that is collected for these purposes will not be used to make any automated decisions.
Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services.
Our Sites are not designed or intended for use by children under 13. If you are under 18, you should use our Sites only with involvement of a parent or guardian. Children under 13 may not submit any personally identifiable information to us, and if we discover that we have inadvertently gathered any
such information from a child under 13, we will take appropriate steps to delete it. Please visit the FTC’s website at https://www.ftc.gov for tips on protecting children’s privacy online.
Your Access to and Control Over Information
You may opt out of any future communication from us at any time. You can do the following at any time by contacting us via the email address or phone number provided on our website:
- See what data we have about you, if any.
- Change/correct any data we have about you.
- Have us delete any data we have about you.
- Express any concern you have about our use of your data
We request information from you on our order form. To buy from us, you must provide contact information (like name and shipping address) and financial information (like credit card number, expiration date). This information is used for billing purposes and to fill your orders. If we have trouble processing an order, we’ll use this information to contact you.
We use an outside shipping company to ship orders, credit card processing companies, and financing services to bill users for goods and services. Please refer to these respective websites for detailed information on their respective policies.
We value your trust in providing us your Personal Information, thus we are striving to use commercially acceptable means of protecting it. But remember that no method of transmission over the internet, or method of electronic storage is 100% secure and reliable, and we cannot guarantee its absolute security.
We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline. While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only authorized employees who need the information to perform a specific job (e.g. billing or customer service) are granted access to personally identifiable information. The computers/servers on which we store personally identifiable information are kept in a secure environment.
We use “cookies” on this site. A cookie is a piece of data stored on a site visitor’s hard drive to help us improve your access to our site and identify repeat visitors to our site. For instance, when we use a cookie to identify you, you would not have to log in a password more than once, thereby saving time while on our site. Cookies can also enable us to track and target the interests of our users to enhance their experience on our site. Usage of a cookie is in no way linked to any personally identifiable information on our site.
This web site contains links to other sites. Please be aware that we are not responsible for the content or privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of any other site that collects personally identifiable information.
Surveys & Contests
From time-to-time our site requests information via surveys or contests. Participation in these surveys or contests is completely voluntary and you may choose whether or not to participate and therefore disclose this information. Information requested may include contact information (such as name and shipping address), and demographic information (such as zip code, age level). Contact information will be used to notify the winners and award prizes. Survey information will be used for purposes of monitoring or improving the use and satisfaction of this site. These surveys and contests will only be available to residents living within the United States.
Users outside of the United States
PowerBlock, Inc Attn: Customer Privacy