PowerBlock Frequently Asked Questions

Customer Service

If you would like to speak with our customer service team, please call us at (800) 997-3999 between 8:30 AM CST and 5:00 PM CST Monday through Friday or send an email to questions@powerblock.com

Fill out our contact us form.

If you are a PowerBlock dealer requesting an update on orders, please e-mail orders@powerblock.com or contact your sales representative.

Tracking information will be emailed to you automatically when the order ships. If it is not after 5 business days, contact us and we can help you.

You should receive a confirmation via email after your order has been placed.

In general, we recommend you contact the retailer from whom you purchased if there are issues with the shipping. If there is a small issue such as damage to the selector pin, we can help you at PowerBlock.

Orders shipping to the contiguous lower 48 states ship free via FedEx.

Contact us for more information on shipping to Alaska or Hawaii

Typically we process orders within 1-3 business days of the order coming in.

Shipping time depends on your location in the US.

  • Northeast transit time is 3-4 days
  • Midwest transit time is 1-2 days
  • South transit time is 3-4 days
  • West transit Time is 4-5 days

We do not offer expedited shipping.

  • Orders placed at powerblock.com only ship to the United States. Please see our international retailer list for partners in your country.

Dumbbells may ship separately, so the other dumbbell might be a day or so behind.

If you received tracking information, you should have access to the tracking on all packages. If it does not arrive after a couple of days, please contact us for help in locating it.

Questions about the warranty?

Questions about dumbbells?