Warranty & Repairs
PowerBlock products are built to provide you many years of use if used correctly. However in the rare occasion, if issues do happen, we have excellent after-sales service that will get your equipment up and running again. If you have a material or workmanship defect or damaged product, please visit https://powerblock.com/pages/warranty-claim-form and fill out the requested form. Another option is to e-mail questions@powerblock.com with your order details, a brief description of the issue and attach photos to help describe the issue. If you have a void or expired warranty, parts are available online for purchase. For International Customers, please visit the authorized dealer you purchased your set from for warranty fulfillment.
WARRANTY POLICY
STANDARD WARRANTY GUIDELINES
The benefits provided to you by this contractual product warranty are in addition to other rights and remedy available to you under law.
ORIGINAL PURCHASER
Our warranty only applies to the original purchaser and purchase date from where the purchase was made from our www.powerblock.com online store or authorized PowerBlock, Inc. reseller only and is strictly non-transferable. All warranties commence on the date of purchase.
WHAT DOES THE WARRANTY COVER
This warranty covers any defects in materials or workmanship in your PowerBlock product. THIS LIMITED WARRANTY IS THE ONLY EXPRESS WARRANTY MADE BY POWERBLOCK ON YOUR POWERBLOCK EXERCISE EQUIPMENT. THIS LIMITED WARRANTY IS IN LIEU OF ALL OTHER OBLIGATIONS, LIABILITIES, OR WARRANTIES, WHETHER EXPRESSED OR IMPLIED. ANY IMPLIED WARRANTIES OF MERCHANTIBILITY OR FITNESS FOR A PARTICULAR PURPOSED END AT THE SAME TIME COVERAGE UNDER THIS EXPRESSED LIMITED WARRANTY ENDS. PowerBlock, it’s distributors, or authorized retailers do not authorize any person to assume for them any obligations or liabilities greater than or different from those set forth in this warranty. Some states do not allow limitations on how long an implied warranty lasts, so the above limitations may not apply.
PARTS REPLACEMENT & REPAIRS
In order to be eligible for repair or replacement under this warranty you must register your exercise equipment within 30 days of purchase by visiting https://powerblock.com/pages/warranty-registration. After determining whether there are defects in materials or workmanship to the product, PowerBlock will in its discretion, determine the reasonable action method to remedy the issue. For most issues, parts can be easily replaced, and for these issues, PowerBlock will send the relevant part. Customer is responsible for freight charges for the replacement part. In the unlikely event of a major fault, at PowerBlock’s discretion, we may request the item back for repairs or replacement for assessment. In the instance PowerBlock request the item back for inspection, the customer is responsible for shipping the product back to PowerBlock at customer’s expense. If the product damage is a result of manufacturer or workmanship defects, PowerBlock will replace or repair that item at no cost to you. If the product is deemed damaged without indication of manufacturer or workmanship defects, PowerBlock will offer replacement or repairs services to the customer at the customer’s expense including shipping. Expenses must be paid prior to PowerBlock performing repair or replacement services. Purchased replacement parts do not extended the warranty from the original purchase date of the product.
SENDING THE PRODUCT BACK TO POWERBLOCK
We recommend that you keep your original product packaging if possible. In the unlikely event that you require a warranty repair and you do not have the original packaging; you will take the responsibility for safely packaging your product for transport. PowerBlock accepts no liability for any additional damage that may occur in transit. Product arrived in damaged packaging to PowerBlock Returns Department can result in undeterminable warranty request if the product has been further damaged; the customer may incur additional charges as a result.
PROOF OF PURCHASE & INFORMATION ASSESSMENT
Proof or purchase (invoice or paid order confirmation) must be provided when requesting warranty repair or replacements. Warranty repair or request without the proof of purchase will not be covered by warranty. In order to assess damages or faults, photographic evidence must be submitted to the Technical Support team (questions@powerblock.com) for review, before the product can be repaired or replaced in accordance with these terms. You may also fill out the parts request form on https://powerblock.com/pages/warranty-claim-form For International Customers, please provide images and reportings to your authorized resellers customer care team.
WARRANTY EXCLUSIONS
Without limiting any statutory rights which may be available to the consumer in respect of the product, including those under law, this warranty will not apply to:
- Damage caused through incorrect assembly of product;
- Any product used for commercial use that is not authorized for commercial use;
- Any product purchased outside of North America;
- Any product stored outdoors;
- Any defects caused by accidents, natural disasters, lightning, water, fire, wind, storms
- Any defects caused by abuse or theft of the product;
- Normal wear and tear of the product;
- Damage caused to product due to negligent or faulty use, improper maintenance, storage or handling by the user. Negligent or faulty use includes dropping of the product;
- Any adaptation or changes to the product which are not in accordance with the user manual supplied with the product;
- Damage resulting from:
- Incorrect adjustments to adjustable benches, adjustable weight systems including dumbbells, barbells, and kettlebells;
- Transportation (excludes transit damage when dispatched from an authorized PowerBlock seller)
- Abuse, misuse, failure to follow instructions, improper or abnormal usage;
- Alteration, modification, defective installation;
- Unauthorized repairs, alterations or modifications from an unauthorized third party.
- Pets;
- Entry of foreign matter into the product including liquid, moisture or dirt; and
- Rust corrosion.
COMMERCIAL WARRANTY POLICY
COMMERCIAL WARRANTY GUIDELINES
Commercial Warranty applies only to the Commercial models and products indicated by PowerBlock in the table below. Process for warranty repairs or replacements follows the same procedures and guidelines as stated above. PowerBlock home models and products are not warranted for commercial use.WARRANTY PERIODS
| PRODUCT CATEGORY | COMPONENT COVERED | WARRANTY PERIOD |
|---|---|---|
| Home Adjustable Dumbbells
Models Included: Sport 24, Pro 32, Pro 50, Pro 100 EXP, Elite USA 90 EXP, Elite EXP, PowerBlock EXP Disclaimer: Home Models are not warranted for Commercial Use. |
Handle Assembly | 5 Year Limited Warranty |
| Weight Plates | 5 Year Limited Warranty | |
| Selector Pin | 1 Year Limited | |
| Adder Weights | 1 Year Limited | |
| Commercial Adjustable Dumbbells
Models Included: Commercial Pro 32, Commercial Pro 50, Commercial Pro 100, Commercial Pro 125/175 Disclaimer: Warranted for Commercial Use |
Handle Assembly | 1 Year Limited Warranty |
| Weight Plates | 1 Year Limited Warranty | |
| Selector Pin | 1 Year Limited Warranty | |
| Dumbbell Stands | Frame | 1 Year Limited Warranty |
| Protective Items | 90 Day Limited Warranty | |
| Benches | Frame | 5 Year Limited Warranty |
| Pads | 90 Day Limited Warranty | |
| Kettlebells | Frame/Weight Inserts | 5 Year Limited Warranty |
| Pin | 1 Year Limited Warranty | |
| Barbells | Handle Cores | 3 Year Limited Warranty |
| Bar | 3 Year Limited Warranty | |
| Attachments | Frame | 1 Year Limited Warranty |
| Grips | 90 Day Limited Warranty | |
| Resistance Bands | Band | 90 Day Limited Warranty |